Frequently Asked Questions
Answers to all your questions about 11zz
From opening an account to deposits and withdrawals, bonuses, games, and security — find the full 11zz guide on all these topics right here.
11zz is one of Bangladesh's trusted online casino and sports betting platforms. We know that new players often have many questions — how to open an account, how to deposit using bKash or Nagad, what the bonus terms are, or how to ensure safe gaming. On this page we have provided clear and straightforward answers to all those questions. If you cannot find what you are looking for, contact our 24/7 Bengali support team directly.
Account and Registration
Account and Registration
To register at 11zz, you need a valid mobile number or email address, a strong password, and your correct date of birth. The registration process runs entirely in Bengali and is completed in just a few minutes. Once your account is created, you can log in and start enjoying games right away.
11zz is for people aged 21 and above only. You must confirm your correct age at the time of registration. We believe in responsible gaming and are committed to preventing minors from participating on the platform. If any irregularity is found during age verification, the account may be suspended.
No, each person may open only one account at 11zz. Creating multiple accounts using the same mobile number, email, device, or payment method is not allowed. If multiple accounts are detected, all accounts may be closed and the associated balances forfeited.
If you forget your password, go to the login page and select the "Forgot password?" option. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you have any trouble, contact our 24/7 live chat support.
11zz follows an identity verification process to ensure a safe and secure gaming environment. Verification may be requested especially for large withdrawal amounts or if unusual activity is suspected on an account. Keeping your account information accurate and up to date helps this process complete quickly.
Deposits and Withdrawals
Deposits and Withdrawals
11zz supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay, and direct bank transfer. The minimum deposit amount for each method is just ৳100. You can choose whichever method suits you — all are equally fast and secure.
Deposits from bKash or Nagad to 11zz are usually instant — in most cases your account balance is credited within a few seconds to a few minutes. Bank transfers may take slightly longer depending on the bank. If a deposit does not arrive, contact our live chat with your transaction reference number.
The minimum withdrawal amount at 11zz is ৳800. Withdrawal requests are generally processed in just 5 to 30 minutes. Withdrawals to bKash and Nagad are completed fastest.
11zz itself does not charge any processing fee for deposits or withdrawals. However, your payment provider (such as bKash, Nagad, or a bank) may deduct charges according to their own transaction policies — this depends entirely on that provider's terms.
Yes, if you have an active bonus in your account, you cannot withdraw until the wagering requirement for that bonus has been met. For example, the wagering requirement for the 100% welcome bonus is 25x. If you cancel the bonus, the deposited portion may then be withdrawn separately — see the full terms and conditions page for details.
Games and How to Play
Games and How to Play
In the 11zz cricket betting section, you can bet on matches in the Bangladesh Premier League (BPL), IPL, T20 World Cup, and all other major tournaments. Both pre-match betting (before the match starts) and live betting (during the match) are available. To place a bet, you need sufficient balance in your account and the selected event must be active.
Yes. 11zz is fully mobile-friendly. The site runs smoothly on any modern smartphone browser (Chrome, Firefox, Safari) — no separate app download is needed. Slots, live casino, and sports betting can all be enjoyed easily on smaller screens.
RTP (Return to Player) is the average rate at which a game returns a portion of total bets to players over the long term. For example, if a game has an RTP of 96%, an average of ৳96 comes back for every ৳100 wagered — but this is an average across billions of spins, so results in a single session may vary. 11zz only offers games from providers that ensure fair play.
11zz carries content from multiple world-class game providers, including Pragmatic Play, PG Soft, JILI, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Every provider's games are built to international fair play standards, so you can play with confidence.
Yes, the 11zz live casino section offers live stream games from Evolution Gaming and Ezugi — where you can play classic games such as Baccarat, Roulette, Blackjack, and Teen Patti with real dealers in real time. High-definition video streaming works smoothly on mobile as well.
Many slot games have a built-in free spins feature that is triggered by specific symbols or combinations. In addition, 11zz may offer free spins as part of various promotions. Check the slots page for the latest offers and game listings.
Bonuses and Promotions
Bonuses and Promotions
After opening a new account at 11zz, you will receive a 100% welcome bonus on your first deposit — up to ৳10,000. This means if you deposit ৳5,000, you start playing with a total balance of ৳10,000. The bonus is added to your account automatically, no separate code is needed.
A 25x wagering requirement means you must wager the bonus amount 25 times before you can withdraw. Example: if you deposit ৳2,000, you receive a ৳2,000 bonus. The wagering required for that ৳2,000 bonus is ৳2,000 × 25 = ৳50,000. Once that amount has been wagered, the bonus balance converts to real money.
The 11zz VIP program has four tiers: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). Playing regularly and staying active on the platform allows you to move up to higher tiers. Higher tiers come with special benefits and access to priority support.
Each week, cashback is calculated based on your total net loss. It is paid out at the rate corresponding to your VIP tier, from Bronze through Platinum. Cashback is added directly to your account and is generally paid out every Monday.
Bonus balance can be used on most slots and casino games. However, some live casino table games or specific games may count partially or be excluded from wagering requirements. Check our terms and conditions page for the full bonus terms.
Safety and Responsible Gaming
Safety and Responsible Gaming
Yes, 11zz uses industry-standard SSL encryption technology to keep all your personal information and financial transactions secure. Your data is never sold or shared with third parties. Read our privacy policy for more details.
Yes, 11zz allows you to set daily, weekly, or monthly deposit and betting limits as part of responsible gaming. These limits can be changed from your account settings. Lowering a limit takes effect immediately, but increasing one takes some time to apply — this is an intentional safeguard.
Self-exclusion is a process through which you can voluntarily close your account for a set period of time. If you feel that gaming is having a negative impact on your life, contact our 24/7 live chat and request self-exclusion. Our team will action it promptly. See the responsible gaming page for more information.
If you constantly increase your bets to chase losses, cannot stop gaming, or continue to play despite financial hardship — these are possible signs of addiction. In this situation, contact our support team or follow the guidance on the responsible gaming page. Remember, gaming is entertainment — not a source of income.
Yes, the 11zz support team is ready to assist you 7 days a week, 24 hours a day. You can chat entirely in Bengali via live chat — even on Eid, even at midnight. If you prefer email, write to [email protected].
Still have questions? Contact support
If you can't find your answer in our FAQ, don't worry — 11zz's Bengali-speaking support team is available around the clock. Join the live chat or send us an email and you'll get a quick resolution.
Chat with us on Live Chat
Live Chat
Instant support in Bengali, 24/7 — log in to the site and you'll find the chat window
Instant support in Bengali, 24/7 — log in to the site and you'll find the chat window
Email
[email protected]
[email protected]
Response Time
Live Chat: Instant | Email: Within a few hours
Live Chat: Instant | Email: Within a few hours