11zz Privacy Policy

We collect various types of information for the purpose of registration and service delivery at 11zz. This data collection is conducted with full transparency and is used only for necessary purposes.

1.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth — for age verification (21+ years mandatory)
• Email address
• Mobile number
• Residential address
• National ID (NID) or passport number (for identity verification)

1.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay mobile number
• Bank account number and name (for bank transfers)
• Transaction history and amounts

Note: We do not store full card numbers or CVV. All payment information is processed through encrypted channels.

1.3 Technical Information

Information collected automatically while using our services:

• IP address and device identifier information
• Browser type and version
• Operating system
• Login time, session duration, and browsing activity
• Information obtained from cookies and similar tracking technologies
• Approximate geographic location of the device

1.4 Support and Communication Information

When you contact us through our 24/7 live chat support or by email, we record the content of that conversation along with the date and time. This is necessary for improving service quality and resolving disputes.

11zz uses your information only for specific, lawful, and necessary purposes. Below we describe in detail the main reasons for which we use your information:

2.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing and managing bonuses and promotions
• Running the VIP program and cashback benefits
• Providing transaction history and statements

2.2 Security and Compliance

• Preventing fraud, deception, and money laundering
• Completing KYC (Know Your Customer) verification
• Detecting and preventing unauthorized access to accounts
• Meeting regulatory requirements
• Preventing access by minors

2.3 Service Improvement and Personalization

• Providing game recommendations based on your preferences
• Improving platform performance and usability
• Identifying and resolving technical issues
• Planning new features and services

2.4 Communication

• Sending important account notifications and updates
• Sending transaction confirmation messages
• Informing you of promotional offers with your consent
• Responding to support requests

11zz maintains the highest technical and administrative security measures to keep your information safe. Our security framework is built on industry best practices.

3.1 Technical Security

• SSL/TLS Encryption: All communication between your browser and our servers is secured through 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is encrypted using industry-standard encryption algorithms.
• Firewall and Intrusion Detection: Our systems are kept under continuous monitoring and advanced firewalls are used to prevent unauthorized access.
• Regular Security Audits: Third-party security experts regularly test our systems for vulnerabilities.

3.2 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal or regulatory requirements. Financial transaction records are generally retained due to long-term legal obligations.

3.3 Steps in the Event of a Data Breach

If a data security breach occurs for any reason, 11zz will immediately notify affected users and take swift action to minimize harm. We will also report such incidents to the relevant authorities.

11zz does not sell, rent, or provide your information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To operate our services, we work with trusted technology and payment partners. These partners perform specific tasks on our behalf and may use information only for that purpose. Mobile financial service providers such as bKash, Nagad, Rocket, and Upay for payment processing fall under this category.

4.2 Legal Obligations

We may be required to provide necessary information in compliance with court orders, legal processes, or lawful requests from government authorities. Even in such cases, we will provide only the minimum information required by law.

4.3 Fraud Prevention

Information may be shared with relevant authorities and security agencies as necessary to prevent deception, fraud, and money laundering.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such circumstances, we will notify you in advance.

The 11zz website uses cookies and similar tracking technologies. These technologies store small data files in your browser that help us improve our services and personalize your experience.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website. These cookies are used to maintain login status and manage secure sessions. They cannot be disabled.
• Functionality Cookies: Used to remember your preferences (such as language selection).
• Analytical Cookies: Statistics collected to understand how the website is used. This information is kept completely anonymous.
• Security Cookies: Used to detect and prevent fraud.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, please note that disabling certain cookies may cause some features of the website to not work properly and may affect your gaming experience.

11zz believes that every user should have full control over their own information. Your rights are described in detail below:

6.1 Right to Access Information

You have the right to know what information we hold about you. By making a request to our support team, you can receive a copy of all your stored information.

6.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you have the right to have it corrected. You can update your information directly from your account settings or through our support team.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may be mandatory to retain for legal or regulatory reasons. In that case, we will inform you in detail.

6.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted, such as during a dispute over the accuracy of the information.

6.5 Right to Opt Out of Marketing Messages

You have the full right to unsubscribe from promotional emails or notifications. To do so, use the unsubscribe option in any message or let our support team know.

11zz is firmly committed to the protection of minors. Our services are intended only for those aged 21 years or older.

Under no circumstances do we knowingly collect information from or allow account creation by anyone under the age of 21. Age verification during registration is mandatory. If we become aware that a minor is using our services, that account will be immediately closed and all associated information will be deleted.

Our request to parents — please be vigilant in ensuring your children do not access online gaming platforms. Visit our Responsible Gaming page for more information on parental controls.

11zz reserves the right to change or update this Privacy Policy as needed. Changes may occur due to:

• Addition of new services or technologies
• Legal or regulatory changes
• Changes in business operations
• Adopting improved security and privacy practices

For any significant changes, we will send a notification to your registered email and display a special message on the website. The updated Policy will take effect from the date it is published.

For your convenience, the date of the latest update will always be shown at the top of this page. If you continue to use our services after any changes, you will be considered to have agreed to the new policy.

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Our dedicated privacy team is ready to answer all your questions.

Please provide as much detail as possible regarding your complaint or request so that we can assist you quickly and effectively. For privacy-related matters, we will contact you with the utmost importance.