11zz Terms and Conditions

11zz is an online gaming and betting platform operated for users in Bangladesh. In this document, "platform", "we", and "11zz" refer to this online service and its operating entity. "User" and "you" refer to any visitor, whether registered or unregistered, on the platform.

These terms and conditions are drawn up in Bengali and this shall be considered the original document. If any version in another language is published, the Bengali version shall be considered final for the purposes of interpretation.

Before using the platform, you must ensure that you have read and understood these terms and conditions in full. If you object to any part of these terms and conditions, you must stop using the platform.

2.1 Age Requirement

To register on the 11zz platform, you must be 21 years of age or older. Use of this platform is strictly prohibited for anyone under the age of 21. The platform may request necessary documents for age verification at any time.

2.2 Registration Terms

• Each individual may open only one account — multiple accounts are prohibited.
• All information provided at the time of registration must be true, accurate, and complete.
• The account is for personal use only — use on behalf of a third party or for commercial purposes is prohibited.
• You must provide a valid email address and an active mobile number.

2.3 Identity Verification (KYC)

11zz reserves the right to conduct identity verification at any time. You may be asked to verify your identity through a national ID card, passport, or driving licence. Failure to provide the required documents may result in the account being temporarily suspended.

The security of your account is entirely your responsibility. It is very important to keep your password confidential and not share it with anyone. You will be solely responsible for any activity carried out from your account.

• Never share your account credentials with any third party.
• Multiple people logging in on the same device may create a security risk.
• If you suspect unauthorised access to your account, notify the 11zz support team immediately.
• Change your password regularly and use a strong password.

If you forget your account credentials or are concerned your account has been hacked, contact our 24/7 live chat support promptly.

4.1 Deposit Terms

The following payment methods are accepted for depositing funds on the 11zz platform: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳100 for each method.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawal processing is generally completed within 5–30 minutes.
• Withdrawals are available only for verified accounts.
• The same payment method used for the deposit will be used for the withdrawal.
• In cases of suspicious activity, withdrawal requests may be delayed for review.

4.3 Currency and Tax

All transactions will be conducted in Bangladeshi Taka (BDT / ৳). The user is solely responsible for complying with any applicable tax laws in their country.

5.1 Welcome Bonus

11zz offers new members a 100% bonus on their first deposit, up to a maximum of ৳10,000. The following conditions must be met to receive this bonus:

• The bonus amount must meet a 25x wagering requirement before withdrawal.
• Wagering must be completed within a set time limit from the date the bonus is received.
• An account is eligible for the welcome bonus only once.
• A maximum bet limit may apply when using the bonus balance.

5.2 VIP Program and Cashback

11zz's VIP program has four tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% weekly cashback; Gold — up to 1.1% weekly cashback; Platinum — up to 1.5% weekly cashback. Tier upgrades are based on active gaming history and loyalty.

5.3 Promotion Abuse

If bonus abuse, earning bonuses through multiple accounts, or any fraudulent activity is detected, 11zz reserves the right to forfeit the bonus and terminate the account.

11zz is committed to maintaining a fair and safe gaming environment. All games are operated on verified and transparent technology.

• The outcome of every game is determined entirely by an impartial random number generator (RNG).
• If a technical error occurs during play, 11zz will make every effort to provide the most fair and reasonable resolution.
• Any attempt to interfere with the game software or network is strictly prohibited.
• If power or internet is lost after a bet has been placed, the result will be determined from the game history.

6.1 Sports Betting Rules

For betting on cricket, football, kabaddi, and other sports, the specific rules of each event apply. If a match is cancelled or abandoned, the bet will be considered void and the bet amount will be refunded.

The following activities are strictly prohibited on the 11zz platform:

• Using the platform for money laundering or transactions involving illegal funds.
• Operating games using bots, scripts, or any automated software.
• Attempting to gain unauthorised access to another user's account.
• Exploiting any vulnerability or flaw in the platform.
• Attempting to control outcomes for financial gain in collusion with any individual or group.
• Operating an account using a false identity or another person's details.
• Attempting to harass, intimidate, or deceive other members of the platform.

8.1 Suspension by 11zz

11zz reserves the right to temporarily suspend or permanently terminate any account for the following reasons:

• Violation of any provision of these terms and conditions.
• Suspicion of fraud or illegal activity.
• Failure to cooperate with identity verification.
• A long-inactive account (after the defined inactivity period).

8.2 Termination by User

You may close your account at any time. Before doing so, ensure that the balance in your account has been withdrawn. A request to close the account must be made through our live chat or email.

After an account is closed, re-registration with the same email address may be restricted for a period of time.

11zz gives the highest priority to the protection of your personal information. Our platform uses SSL encryption technology to keep all data secure.

• Your personal information is not sold or shared with third parties.
• Only the information necessary for operating and improving the service is collected.
• Information may be provided to the relevant authorities in cases of legal obligation.

For more details, please read our Privacy Policy.

11zz believes that gaming is a form of entertainment — not a source of income. We encourage all users to play responsibly.

• Do not bet beyond your means.
• Do not gamble to try to recover lost money — this can make the problem worse.
• Do not play games under the influence of alcohol or any other substance.
• Set daily, weekly, or monthly limits for yourself.
• Set specific times for playing and prioritise your family and social life.

11zz offers any user the option of self-exclusion or setting spending limits. To use this option, contact our 24/7 live chat support.

11zz will not be held liable for any loss in the following situations:

• If gameplay is disrupted due to an internet connection failure.
• If gameplay is interrupted due to a problem with the user's own device.
• If the account is accessed by an unauthorised third party (where the user has shared their own password).
• If the service is disrupted due to a natural disaster, war, or any other force majeure event.

11zz always strives to ensure service quality and availability, but it is not possible to guarantee uninterrupted service. The service may be temporarily unavailable due to maintenance or technical reasons.

11zz reserves the right to amend, change, or update these terms and conditions at any time. Users will be notified by email of any significant changes.

• Continuing to use the platform after changes have been made will be taken as acceptance of the new terms and conditions.
• The time of changes can be determined from the "Last Updated" date at the top of this page.
• You have the option to close your account if you do not agree to the new terms and conditions.

If you have any questions about the interpretation or application of these terms and conditions, please contact our support team: [email protected] — or speak with us in Bengali via 24/7 live chat.