For ages 21 and above

Responsible Gaming at 11zz — Your safety is our priority

Gaming should be a source of entertainment. At 11zz we make sure every player can enjoy themselves within safe limits — through deposit limits, self-exclusion, and support.

Why is responsible gaming important?

Online gaming and betting has become a popular form of entertainment in Bangladesh. However, like any form of entertainment, moderation and awareness are essential. 11zz believes that responsible gaming is not just a rule — it is part of our culture.

Our platform offers multiple tools for responsible gaming — setting deposit limits, self-exclusion, temporary breaks (time-out), and 24/7 support. Using these features you can keep your gaming experience enjoyable and safe.

The core principle of responsible gaming at 11zz is: always enjoy gaming as entertainment, never think of it as a source of income or a way to solve financial problems. Your happiness and mental wellbeing always come first.

Our protection tools

Deposit Limit

Deposit control

You can set your own daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. A 72-hour delay applies after requesting a limit increase — this keeps you from making decisions driven by impulse.

Self-Exclusion

Account pause

If you feel you need a short-term or long-term break from gaming, activate self-exclusion. You can pause your account from 30 days up to permanently. During exclusion you will not receive any promotional messages.

Time-Out (Temporary Break)

Break feature

Take a time-out for 24 hours, 48 hours, or 1 week. During this period you will not be able to log in to your account. Your account is reactivated automatically when the time-out ends, but you can extend the period at any time.

21+ Age Verification

Age protection

11zz is for people aged 21 and above only. Identity verification is mandatory at registration. We take strict measures to prevent minors from accessing the platform and any suspicious account is suspended immediately.

Reality Check Reminder

Awareness tool

Pop-up notifications appear on screen at set intervals — showing a summary of how long you have played, how much you have deposited, and how much you have withdrawn. This keeps you aware of your time and money spent on gaming.

24/7 Bangla Support

Support

If you have any concerns about gaming, speak to us in Bengali via live chat. Our support team is with you seven days a week, 24 hours a day — without any judgment or questions.

21+ Age restriction

Gaming on 11zz is permitted for people aged 21 and above only. This is not just a rule — it is our firm commitment to protecting minors.

Age is verified at registration using a National ID (NID) or passport. Financial transactions are not possible until verification is complete. If you believe someone close to you who is underage is using an account, please notify us immediately.

If devices are shared in a family setting, use the browser's parental controls and a password, and develop the habit of logging out.

Keep in mind

  • The minimum age to register on the gaming site is 21.
  • Accounts belonging to minors are permanently cancelled.
  • Do not share your login details with anyone.
  • To report a case involving a minor, please contact support.

Signs of problematic gaming

If any of the following signs appear in you or someone you know, support should be sought right away.

Financial signs

  • Repeatedly placing larger bets to chase losses.
  • Spending money set aside for bills or debt repayment on gaming.
  • Borrowing or taking loans for gaming.
  • Repeatedly requesting increases to the deposit limit.

Behavioural signs

  • Hiding gaming from family or friends.
  • Feeling unable to stop gaming.
  • Feeling restless or irritable when unable to game.
  • Continuing to play despite harm to work, studies, or relationships.

How to activate the protection tools

01

Log in

Log in to your 11zz account and go to the account menu in the upper right corner.

02

Responsible Gaming settings

Find the "Responsible Gaming" option and open it.

03

Choose a tool

Select whichever you need — deposit limit, time-out, or self-exclusion — and set the value.

04

Confirm

Confirm the change — it takes effect immediately. If you need help, contact us via live chat.

Deposit and withdrawal limits and rules

Money management is an important part of responsible gaming. At 11zz the minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800. These limits help you play in a planned way.

Withdrawal requests are generally processed within 5 to 30 minutes. By ensuring fast payments we get your winnings to you quickly. Deposits and withdrawals can be made easily via bKash, Nagad, Rocket, Upay, and bank transfer.

Remember, setting your own deposit limit is the first step toward responsible gaming. The lower the limit, the greater the control.

৳100
Minimum Deposit
৳800
Minimum Withdrawal
5-30
Minute Withdrawal
24/7
Bengali Support

Need help? We are here for you

If gaming feels like it is becoming a problem, do not hesitate to contact us. Our team will support you with complete confidentiality and respect.

11zz Support Centre

Live Chat (in Bengali)
7 days a week, 24 hours a day — click the chat button at the bottom right of the site.
Email Support
[email protected]
Self-Exclusion Request
Request via account settings or directly through live chat.
Response Time
Immediate on live chat; email is responded to promptly.

Responsible Gaming — Common Questions

Lowering a limit takes effect immediately. However, there is a mandatory 72-hour delay after requesting a limit increase — this prevents overspending in the heat of the moment.

Yes, any balance in your account is protected during self-exclusion. Withdrawal is possible once the exclusion period ends or by contacting the support team.

Time-out is a short-term break — from 24 hours up to 1 week. Self-exclusion is a long-term decision — starting from 30 days up to permanent. If there is a risk of losing control over gaming, self-exclusion is the better choice.

No. 11zz is for people aged 21 and above only. Age verification is mandatory at registration and accounts belonging to minors are closed immediately.

Contact 11zz via 24/7 live chat or email [email protected]. Our team provides support in Bengali and is always ready to help with the self-exclusion process.

If you cannot stop gaming, repeatedly place larger bets to chase losses, hide gaming from family or friends, or find that daily responsibilities are being disrupted — these are warning signs. In this situation, activate self-exclusion promptly and seek support.

Enjoy a safe and enjoyable gaming experience

Play responsibly and enjoy every moment. Visit the FAQ to learn more or go straight into the games.

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